Flying should be safe, simple, and stress-free. But what happens if something goes wrong during your flight—like a falling bag from an overhead locker or a burn from hot coffee? If you’ve been injured while flying with Eurowings, and it wasn’t your fault, you might be entitled to claim compensation.
In this guide, we’ll walk you through everything you need to know. You’ll learn how to collect evidence, what rights you have under UK and EU law, how much you could claim, and what steps to take if the airline doesn’t respond.
Let’s break it down, step by step.
Why Claims Against Eurowings Happen
Eurowings is a low-cost airline owned by Lufthansa, one of Europe’s biggest carriers. While Eurowings offers affordable flights around Europe and beyond, accidents can still happen.
Here are some examples of in-flight injuries where you might have a valid claim:
- A heavy trolley rolls into your leg
- A hot drink spills on your lap
- A bag falls from the overhead locker because it wasn’t secured
- You trip on loose carpet or slip on something in the aisle
- A seat collapses or injures you due to poor maintenance
The common factor? Negligence. If the airline—or its staff—failed to keep you safe, they could be held responsible.
How to Claim Compensation for Injury On A Eurowings Flight
Step 1: Understand What Counts As Airline Negligence
To make a claim, you must show that Eurowings was at fault for your injury. This could be due to poor training, lack of maintenance, or a failure to follow safety procedures.
Here are some examples:
| What Happened | Can You Claim? |
| A crew member spills hot tea on you | Yes – staff error |
| Another passenger drops their bag on you | No – unless staff also acted negligently |
| A locker opens mid-air and hits you | Yes – if staff didn’t secure it properly |
| You fall while boarding due to a loose mat | Yes – ground crew may be liable |
| You get food poisoning from in-flight meal | Yes – if medically confirmed |
Step 2: Gather Strong Evidence
After the incident, try to stay calm and collect evidence. This is crucial to proving your claim.
Here’s what to collect:
- Flight Details: Note the flight number, time, date, and exact location of the incident.
- Photos/Videos: Take clear pictures of the injury, the surroundings (like a trolley or broken seat), and any relevant damage.
- Witness Information: Ask for names and contact numbers of anyone who saw the incident.
- Medical Records: See a doctor immediately—even if it seems minor. Save all reports and prescriptions.
- Incident Report: Report the injury to the cabin crew. Ask for a written confirmation, if possible.
Step 3: Know Your Rights As A Passenger
You have strong legal protection when flying, even with a low-cost airline like Eurowings.
The Montreal Convention
This is an international agreement that covers passengers flying between countries. If you were injured during boarding, in-flight, or disembarking, you can claim for:
- Physical injuries
- Lost or damaged luggage
- Delays that cause additional costs
Importantly, you don’t need to prove negligence under the Montreal Convention—but you do need to show that the injury happened on the plane or during official travel steps.
EU Regulation 261/2004
This law covers compensation for flight disruptions, including:
- Delays of 3 hours or more
- Cancelled flights
- Denied boarding
If your flight was delayed and you suffered an injury or additional losses as a result, you could receive up to €250–€600—unless the delay was due to extraordinary circumstances like extreme weather.
Step 4: Learn What You Can Claim For
When making a claim, there are two main types of compensation:
General Damages (Pain and Suffering)
This covers the physical and emotional impact of your injury.
For example:
- Pain from a broken arm
- Embarrassment from visible scarring
- Anxiety or distress following the incident
Special Damages (Financial Losses)
These cover your out-of-pocket expenses, such as:
- Loss of earnings
- Travel costs to hospital appointments
- Prescription or medical bills
- Childcare while you recover
You’ll need receipts, payslips, or other proof to claim these successfully.
Step 5: Use a Personal Injury Calculator (As a Rough Guide)
Every case is different, but here are a few example compensation brackets:
| Injury Type | Compensation Range |
| Minor burns (tea/coffee) | £3,950 – £9,540 |
| Shoulder dislocation | £12,770 – £19,200 |
| Forearm fracture | £6,610 – £19,200 |
| Minor back injury | Up to £12,510 |
| Moderate leg fracture | £27,760 – £39,200 |
| Food poisoning | £3,950 – £9,540 (if proven) |
Remember: this is just a guideline. The final amount depends on how severe your injury was and how long your recovery takes.
Step 6: How To Make A Claim Against Eurowings
Option 1: Claim Directly With Eurowings
You can contact Eurowings through their official claims or disruption portal. Explain everything clearly, include all evidence, and follow up if you don’t hear back.
Wait at least 8 weeks for a response before taking the next step.
Option 2: Use A Specialist Claims Company
If Eurowings ignores your complaint or rejects your claim unfairly, you can use companies like:
- AirHelp
- Flightright
- Legal Expert
- Bott & Co
These services often work on a No Win No Fee basis, meaning you only pay if your claim succeeds.
Option 3: Escalate The Claim
If needed, you can escalate to:
- Civil Aviation Authority (CAA) in the UK
- Alternative Dispute Resolution (ADR) services
- Aviation Ombudsman (if Eurowings participates)
Step 7: How Long Do You Have To Claim?
You usually have 3 years to claim for personal injury in the UK, though it could vary depending on where the flight took off or landed.
That said, don’t wait. The sooner you start the process, the stronger your claim will be—especially when gathering evidence.
Final Tips Before You Claim
- Always report the injury onboard and ask for an official incident record.
- Never assume your injury is “too minor”. Even bruises or short-term pain may qualify.
- Keep every receipt and report—from medical treatments to transport costs.
- If you’re unsure about anything, speak to a personal injury solicitor with experience in airline claims.
Conclusion
Suffering an injury while flying can be both painful and frustrating—especially when the airline is to blame. But you’re not powerless. Whether it’s a trolley crash, food poisoning, a fall, or a hot drink spill, if Eurowings acted negligently, you may be entitled to compensation.
With the right evidence, knowledge of your rights, and a little patience, you can pursue a fair claim. And remember—you don’t have to do it alone. Legal experts are available to guide you through the process, so you get the support and justice you deserve.